Privacy Policy
G&O Waterproofing Inc. ("G&O Waterproofing," "we," "us," or "our") provides waterproofing and protective coating services for residential and commercial properties in the greater Los Angeles area. This Privacy Policy explains what information we collect from our customers and website visitors, how we use it, and the choices you have.
1.Information We Collect
When you request an estimate, schedule a service, or otherwise contact us — by phone, text, email, or through our website — we may collect:
- Your name, phone number, and email address
- Your property or service address
- Details about the job (e.g. photos, property type, scope of work)
- Communications you send us, including call recordings, text messages, and messages exchanged with our AI-assisted phone service ("Receptionist")
- Payment and billing information, processed through our field service management platform
2.How We Use Your Information
We use the information we collect to:
- Provide estimates, schedule appointments, and dispatch crews
- Send appointment confirmations, reminders, and service updates
- Follow up on quotes and answer questions about our services
- Process payments and maintain accurate billing records
- Respond to inquiries submitted by phone, text, or our website
- Comply with legal, licensing, and insurance requirements
3.Text Messaging
By providing your phone number, you may receive text messages from G&O Waterproofing related to estimates, scheduling, service updates, and account/payment notifications. Message and data rates may apply. You can opt out at any time — see Section 5.
4.How We Protect Your Information
We take reasonable technical and administrative measures to protect your information from unauthorized access, disclosure, or misuse. Customer information is stored in our field service management system and is accessible only to authorized personnel who need it to perform their job duties. We do not sell your personal information to third parties.
5.Your Choices
You may opt out of text messages at any time by replying STOP to any message you receive from us. You can reply HELP for assistance. You may also contact us directly using the information below to update or remove your information from our records, subject to any legal or contractual retention requirements (e.g. active job records, warranty documentation).
6.Third-Party Services
We use third-party platforms to help manage scheduling, customer communication, and payments. These providers only access customer information as needed to deliver services on our behalf and are not authorized to use it for their own purposes.
7.Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.